How do I return or exchange merchandise purchased online?

If you're not completely satisfied with your cityemployeesclub.com purchase, send it back to us! That’s right! We'll be happy to make an exchange for you for other merchandise.

The "Return by" date is thirty (30) days after your order date (located on the bottom right hand corner of your invoice). Merchandise items are non-refundable. If you make a return after thirty (30) days, no exchange will permitted. All items returned must be in a resalable condition.

Returns will not be accepted after 30 days

What about Returns or Exchanges by Mail?

We can do that too! To exchange your purchase by mail, please return the item using the same shipping method used in the original purchase. All items returned must be in a resalable condition. If you have any questions, contact us via email at info@cityemployeesclub.com. Or give us a call at I-888-777-1744. Return all merchandise to this address:

City Employees Club of Los Angeles
Attn: Employee Rewards
350 S. Figueroa St., #700
Los Angeles, CA 90071

Can I show up at the Club Store to deliver Returns or Exchanges?

Sure! You may return an online purchase to Club Headquarters. Please bring in your invoice, valid i.d or membership card and the credit card you used to pay for your order. Return your merchandise on or before the "Return by" date — thirty (30) days after your purchase date — and you'll receive a merchandise exchange. If you return your merchandise after thirty (30) days, no exchange will be permitted. We’re sorry, but no exchanges will be allowed without an invoice.

We’re sorry, but no exchanges will be allowed without an invoice.

Returns will not be accepted after 30 days