Return Policy

What items are eligible for return?

All full priced merchandise (not including tickets) may be returned for exchange to the Club store by mail or in person. Items must be returned within 30 days in original condition with all tags attached. Hard tickets (tickets sent to you in the mail) may be returned within 30 days, and/or before the expiration date printed on the tickets in original condition for a full refund. All returned tickets are subject to verification of their not being used and refund may take up to 3 weeks. E-tickets (tickets sent to you by email are not cancellable or returnable once they have been emailed to you. All E-tickets will be sent within 2 hours of placing your order during normal business hours Mon-Fri 8:00 am to 4:00 pm, if you do not receive your tickets within 2 hours or on the next business day please contact the Club Store at 888.777.1744.

Sale and Clearance merchandise is Final Sale and may not be returned for a refund or exchange.

How do I return or exchange merchandise purchased online?

You may bring your items into the Club Store or mail them back to us for refund (Hard tickets only) or exchange (Merchandise). Exchanged items may be subject to additional shipping charges.

Returns will not be accepted after 30 days

What about Returns or Exchanges by Mail?

We can do that too! To exchange your purchase by mail, please return the item using the same shipping method used in the original purchase. All items returned must be in a resalable condition. If you have any questions, contact us via email at info@cityemployeesclub.com. Or give us a call at I-888-777-1744. Return all merchandise to this address:

City Employees Club of Los Angeles
Attn: Merchandise Return
120 W. 2nd St.
Los Angeles, CA 90012


Can I show up at the Club Store to deliver Returns or Exchanges?

Sure! You may return an online purchase to Club Headquarters. Please bring in your invoice, valid i.d or membership card and the credit card you used to pay for your order. Return your merchandise on or before the "Return by" date — thirty (30) days after your purchase date — and you'll receive a merchandise exchange. If you return your merchandise after thirty (30) days, no exchange will be permitted. We're sorry, but no exchanges will be allowed without an invoice.

We're sorry, but no exchanges will be allowed without an invoice.

Returns will not be accepted after 30 days